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Active listening is a communication skill that involves going beyond simply hearing the words that another person speaks. It's about actively processing and seeking to understand the meaning and intent behind them. It requires being a mindful and focused participant in the communication process.

Rationale: Effective communication consists of both speaking and . Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems. This lesson gives students the opportunity to identify what active listening is and why it is important in managing conflicts

Active listening

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