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In South-East Asia, the production of healthy foods has begun to grow in demand. Healthy foods include functional foods like bread, among others. It is advantageous to health and contains ingredients that benefit the body. The history of bread baking began in Ancient Greece around 600 BC, leading to the invention of enclosed ovens. Ovens have been discovered in archaeological digs from Turkey to Palestine from about 5600 BCE. Baking flourished in the Roman Empire. In about 300 BC, the pastry cook became an occupation for Romans (known as the pastillarium) as a bakers' guild was established in 168 BC in Rome. A few years ago, the Roman art of baking became known throughout Europe and eventually spread to the eastern parts of Asia. Bakers often baked goods at home to produce and then sold in the streets. Every family bakes their bread and bread products until baking develops into a trade. Baking became an industry that used heavy machinery and the latest chemical research to produce large bunches of fresh and long lasting bread products. Furthermore, the advances in transportation have meant that baked goods can be transported at large distances. Today, local bakeries still continuously produce bread in large industrial batches sold to supermarkets and other shops [1].

Entrepreneurship is a multi-dimensional concept that manages and owns a particular business and has characteristics of being innovative, leadership, and a business person. It includes doing this business independently, in a team, or inside a company. It involves entrepreneurs starting without any resources and exploring new business values [2]. The business has different organizations such as sole-proprietorship, partnership, and corporation. Entrepreneurship involves introducing a new product or service innovated in the quality of an existing product or service. It introduces new processes or methods of improving productivity. They provide a source of supplying new raw materials or alternative materials, mainly exported in a market [3]. Most entrepreneurs started in small or medium enterprises. Some examples of business enterprises impacting globalization are manufacturing, retailing, food service, financial and insurance activities, etc. need to improve relevant ideas to manage the problems and challenges every day [4]. Studies said that planning is one of the crucial management activities. It serves as the foundation to manage the business effectively and efficiently. Without proper planning, business enterprises significantly impact controlling costs, operations, and decisions.

This study is about entrepreneurship focusing on the bakery business as one of the primary sources of income from entrepreneurs. A bakery is one example of a business enterprise. A commercial bakery produces food in large amounts and directly sells it to c onsumers. It deals with various products and is sold to customers directly in the grocery stores. In India, the culture of Home Bakery is to run their business by delivering products now to the customers. It was said that the number of households is usually adequate. Consumers are looking for a safe, clean, and personalized product not available in commercial bakeries. The popularity of home bakers has a significant impact by using social media for continuous promotion. Compared to the quality management of Commercial bakeries in India, as the business grows, the commercial setup also needs local authorities, licenses, and health precautions to run the business. It has many challenges to meet the demand for the product. Unlike home bakeries, these are small and unorganized and focus on making quality products [5].

Customer satisfaction has a significant factor in business and is also the most critical goal. The consumers will give feedback on their satisfaction with this product. It was said that the main task of having a bakery business is to please the customers with the services and products offered [6].

The record of rising labor costs, increased price competition, and higher demand for customized products are just a few pressures placed on modern baked goods manufacturers. Data shows that the Philippines have the 2^nd highest growth rate consuming bakery products (12.9%) among Thailand and Malaysia [7].

However, it has difficulties such as financial crises primarily resulting in competition, and the bakery operators need to assess and improve themselves and their business operations. The importance of marketing strategies should remain in business. The market industry helps identify new markets, target customers, and determine the product's value, requiring product improvement and innovation [8]. Customer satisfaction is an essential aspect of running a successful business. Customers are a valuable asset for business enterprises that focus their reviews and satisfaction level on both products and services. Food quality is the most favored and selected by the customers [9]. However, even if the entrepreneur has excellent capability to run a business, a failure may occur.

A consumer's behavior has traditionally been defined as a basket of options consisting of activities through which people obtain, consume and offer products and services. The model developed shows that the purchase decision process consists of the following stages: recognition of the need, information search process, evaluation of pre-purchase alternatives, purchase, consumption, evaluation of post-consumer, and disposal stages. They highlighted that the initiator is the person who suggests the buying of a product or service and gathers information that helps in the decision making process. The influencer is the person whose views influence the decision making process. The decision maker decides what, how, and where to buy a product or service. The buyer makes the purchase, and the user is the person who uses or consumes the product or service [10]. However, some business operators encountered unnecessary behaviors toward customers. Dealing with their attitude and behavior is one of the challenging factors to satisfy their wanted product and service.

Another factor of a challenge to the bakery operator was when COVID- 19 happened. The COVID-19 challenge faced by the Food and Beverages Manufacturing sector includes operations, safety, supply chain, training, emergency responses, awareness, incident management, recreating business models, etc. [11]. He also added that the lockdown enforced in various countries globally and the operational effects of COVID- 19 have negatively impacted economies and severely impacted the sustainability of businesses.

It changed due to global lockdown policies, including the closure of schools, workplaces, and some businesses such as non-essential restaurants and shops, mobility restrictions, and banned occasions and transportations. Most people purchased during this pandemic package food because they see it as more hygienic than buying cooked food in some restaurants. Some purchase groceries with a longer shelf life to lessen exposure outside, while others buy healthier food to boost their immune system [12].

Objectives

1. To identify the status of the bakery operations with products and services, including its challenges during pandemic situations.

2. To investigate the impact of sales, production, and services on bakeries during COVID-19.

The researchers will study the circumstances and how they deal with challenges from bakery operators. To identify the events of a business operator, the researchers will determine the findings of their business style, strategies, implementations, operations, and management in the Bakery. The researchers will obtain information on their difficulties in dealing with customers and selling their goods during typical situations and pandemic times. The researchers will recognize these problems and provide information that may help the future business operators of the Bakery.

The study of bakeries impacted by COVID-19 can be summarized from two perspectives. First, the quality service of the bakeries will explain through the literature review its benefits and advantages that may help future entrepreneurs. Second, the researchers will inform the bakery business in a pandemic situation. This information will help prospective entrepreneurs obtain ideas to make their Bakery amidst the pandemic. Specifically, it includes how the pandemic affects their Bakery. The paper is structured about the bakery background during the pandemic, including challenges and products and services. The methodology is used to obtain information by searching on the website.

Typical situations case in the bakery

A high quality product is one of the critical factors for success in the food industry. The quality management system is one of the most important to ensure food safety. One of their objectives is the development of the products to increase economic efficiency. The ISO 9001 requires standards that establish that an organization continuously develops and improves its performance [13].

Studies show that fast customer service is also another vital skill for a good customer relationship to attain customer satisfaction. In every field of the food business, every customer wants fast service. On the other hand, the customers and suppliers, the nature of the customer are different from the supplies. Consumers always have high expectations that all services are good before going to the supplier. Similarly, the supplier or consumer benefits the business organization, especially in Bakery, which ultimately increases the profit and turns into more sales [14].

Studies said that quality of service precedes customer satisfaction precedes service quality. It has five scopes of service quality: responsiveness, reliability, empathy, assurance, and tangibility. The quality of service is used to observe consumer perceptions relative to their expectations. Hence, bakeries are competitive by differentiating their product through quality service [15].

Bashir said that savings products positively affect Small and Medium Enterprises (SMEs). He added that SMEs had adopted savings products with high annual interest, target savings products, savings products with no minimum balance, and savings products that are accessible. Microcredit products positively affect the financial performance of SMEs.

Yes, Bakery is an example of an SME that expands its business by using the digital market. They were still relying on stores and motorcycle sellers to deliver their products. Running a digital marketing strategy takes sufficient funds to be invested. Their challenges are innovating their marketing strategy so that investment can return and benefits match their expectations. Preparation of the budget is necessary with several assumptions of conditions in business through the digital marketing strategy [16].

Pandemic situation case in the bakery

In Indonesia, small and medium companies (SMEs) dominate Indonesia's business landscape, accounting for 99.9% of the total number of businesses. Then roughly 37,000 small and medium sized enterprises reported on the effects of the COVID-19 outbreak, with 56% reporting a drop in sales, 22% citing cost issues, 15% reporting problems distributing goods, and 4% reporting problems procuring raw materials. Hani Cake and Bakery, a Yogyakarta based bakery, also experienced a drop in sales. Hani Cake and Bakery is one of the examples of bakeries in Indonesia, offering a variety of cakes, bread, and tarts in various forms and tastes. The drop in sales is caused by a government regulation restricting people's movement, particularly in public places like supermarkets, one of Hani Cake and Bakery's best-selling distribution locations [17].

Some food companies face various challenges due to a drop in income, whereas others work hard to meet retailers' growing demand. During the current COVID-19 outbreak, some difficult decisions had to be made, including temporarily shutting down the various businesses. The fact this pandemic demonstrated different companies from different industries are closely connected all over the world [18].

According to Shafi et al., due to the COVID-19 outbreak and lockdowns, many micro, small, and medium sized enterprises (MSMEs) have been severely affected. Consequently, these businesses are facing a variety of issues such as financial (67.93%), supply chain disruption (47.83%), decrease in demand (44.02%), and reduction in sales and profit (38.04%, 41.85%, respectively) [19].

According to MetLife, 70% of small businesses are concerned about financial hardships due to prolonged closures, and 58% worry about permanently closing. Small companies that temporarily closed are more likely to reopen [20]. However, small businesses are still concerned about financial hardship due to prolonged closures. 70% have temporarily closed, and 58% have about permanently closed. 32% of the bakeries are preparing for a second wave to purchase additional supplies to prevent a shortage in the future.

Studies said restrictions due to COVID-19 showed no significant differences in consumer behavior and attitudes based on socio-demographic descriptors. However, the mindset of consumers was able to identify the most discriminating elements. The mentality of the consumers who consider bakery products, the purchase method, and even being at the store has a higher risk of a potential infection [21].

The paper conducts a literature review to identify the challenges of each Bakery in the Philippines. The literature review gathers information from various research articles and databases such as google scholar, open access journals, and other websites. In this methodology, the researchers will show the challenges of each Bakery before and during the pandemic globally. The researchers provided inclusion and exclusion criteria to the scope of the study. Inclusion criteria, including the status, operations and situation of the bakeries globally during COVID-19. Food security is involved in this literature review because it has a relation to how it affects consumers of this pandemic [22]. All bakery operations include retailers, wholesalers, home bakeries, etc. [23]. Studies said there is a significant relationship between product and service quality and customer satisfaction. The quality of service practices can meet customer satisfaction [15] Exclusion criteria, excluding the demographic profiles of consumers, participants, and entrepreneurs, exact locations of the bakeries, specific price of the product, and food security from agricultural sectors (Figure 1).

Figure 1: Flow diagram of identified studies

Table 1 shows the different locations of bakeries that COVID impacted- 19, including North America [24,25] South America [26,27] Asia [28-31], Europe [32,33], Africa [34] and Australia [35]. The food industry experienced the increasing value of a product due to affecting supply and demand and delayed distribution from the suppliers and retailers. Some stores were unable to continue running their business.

Table 1: The different locations of food industries have been affected by the COVID - 19 situation.

Table 2 shows the bakeries encountered different challenges in bakery operations in terms of production [36-40], services [41,42], food supply chain [39,43], and sales [38,44,45]. Disruption of products and services and transportation restrictions affect the food supply chain, increasing product prices, and expired products. From in customer's perspective, their satisfaction [38] and behavior [39,46] have a significant relation to the security of a product. Customers are conscious of buying bakery products because of the higher risk of exposure.

Table 2: Bakeries encountered different challenges in bakery product and service management during the pandemic.

Table 3 shows the implementations of the proposed method of bakery operations to innovate adjustments and further stability in business by establishing stores for production to increase sales. Online food delivery in service because it helps to continue the services by giving response to the customers through social media [47-50]. Secured packaging for food security [41,50] to eradicate the customers' anxiousness regarding its hygiene and quality packaging.

Table 3: Proposed methods of bakery operations to continuously run a business in the pandemic situation.

The COVID-19 has brought the worst impacts to several food industries worldwide, including bakeries. The government provides various health protocols to avoid people by health risks from food. Due to many restrictions, services, productions, and sales are affected. The increasing price of bakery products from retailers, wholesalers, and even manufacturers was affected due to several restrictions. Other bakeries could not continue the business because they needed to pay higher firms.

On the other hand, several bakeries that lack knowledge of social media are temporarily shut down. Service and production strategies have changed to meet the expectations of the consumers. Consumers experienced food risks, and studies proved that customer behavior and satisfaction have no significant relation in terms of restrictions by the government since it was implemented. However, consumers expect higher demand that bakeries develop hygiene practices and safe packaging to avoid COVID-19. In conclusion, some bakeries have several proposed methods to sustain the bakery business. Studies said that establishing stores can help the continuous production of bakeries. Convenience is one of the factors that help customers to buy their products. Social media services can help continue the business since they include customer engagements. The demand for food security necessitates secured packaging should be enhanced to lessen the fear and anxiety of customers, which safe packaging lessens health risks. Therefore, the researchers concluded that proposed methods, strategies, and adjustments could overcome the challenges of quality services and products of the bakery stores.

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