Research Article
A Study of Gap Analysis between Perception of the Joint Advisory Group (JAG) and Staff Members of Endoscopy Unit Regarding Quality of Care in UK
Tariq Mahmood1* and Aung KYI21Consultant Gastroenterologist, National Health Service, Gastroenterology, 92 Long Lane Ickenham, middsx ub108sx, United Kingdom
2Grantham Hospital, NG314DG, National Health Service, Gastroenterology, 92 Long Lane Ickenham, middsx ub108sx, United Kingdom
- *Corresponding Author:
- Tariq Mahmood
Consultant Gastroenterologist
National Health Service
Gastroenterology, 92 Long Lane
Ickenham, middsx ub108sx
United Kingdom
Tel: +447956984625
E-mail: tm123@btinternet.com
Received date: July 8, 2015 Accepted date: August 06, 2015 Published date: August 13, 2015
Citation:Mahmood T, Aung KYI (2015) A Study of Gap Analysis between Perception of the Joint Advisory Group (JAG) and Staff Members of Endoscopy Unit Regarding Quality of Care in UK. J Gastrointest Dig Syst 5: 319. doi:10.4172/2161-069X.1000319
Copyright: ©2015 Mahmood T et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License; which permits unrestricted use; distribution; and reproduction in any medium; provided the original author and source are credited.
Abstract
Introduction: JAG is responsible for accrediting Endoscopy units in the United Kingdom. It inspects the endoscopy units and makes recommendations for meeting quality standards. This study looks at the gap in perception between staff members of the endoscopy unit and JAG with regards to quality in endoscopy. Methods: A questionnaire was designed to measure perception of four outcomes namely; dignity, privacy, quality of endoscopy and resource utilisation. It is a prospective qualitative study. Results: The responses came from 14 Nurses, 6 Health Care Assistant and 1 Receptionist. Altogether a total of 21 questionnaires were received back indicating the response rate of 91.3%. Almost all to more than three quarter (>75%) of the staff felt that changes brought in the endoscopy unit upon recommendations from JAG improved patient dignity, privacy, and quality of care. However roughly a quarter of the staff (23.8%) felt that neither separating admission from discharge bays nor creating gender specific recovery rooms had brought any change at all in the quality of care. Similarly at least 14.3% of staff felt that neither creating gender specific toilets nor separating visitor's room from admissions lounge brought any change to the quality of care. Furthermore, in the perception of 4.8 to 14.4% of the staff members, the effect of this on resource utilisation has been of no consequence.
